It looks like Blockbuster Online might be raising prices.... again. At least for those of us who want Total Access. And really, I'd be fine with that, if the service was good. It used to be good. These days not so much

For example, if you've seen the advertising for Total Access, you've seen that it says if you turn your DVD in to the store, the next in your queue [hahaha, we'll get to that later] ships out the next business day. Not so! Ours usually ship 2-3 business days, which is actually slower than returning them through the mail. This is something else I'd be fine with, provided they wouldn't lie about it.

Their website, even after the revamp, is still awful. Their customer service is worse.

But the worst part, the part that makes me want to go running for Netflix, is that they don't ship movies in queue order, presumably because they send the movies at the closest distribution center "first" so your wait time is as short as possible. But no, it's not only that... if they don't keep a copy of the movie you want at your local distribution center they just don't send it to you at all. I've found this out in the past couple days. The "out of order" order has always bothered me, but I didn't realize until a couple days ago that they just refuse to ship the films they're skipping, period. If you reduce your queue to just the title you want in hopes that they will send it to you regardless of your wait time, you just won't get any movies at all. I actually haven't received any since we turned in at the store on the 11th. When I emailed customer service about this I received the following:

The "Available" status indicates that these movies are available in one or more of our distribution centers. If the distribution center that the movie is available at isn't within a 1-3 day shipping zone from your house, we will go on to the next movie so as not to interrupt your service. When the movie becomes available at a distribution center that is within 1-3 days shipping zone of your house, it will be sent out.

In other words, if it's not there, you can't have it. And you can't search their site by distribution center, so you have no idea what you actually can and can't get.

I don't suppose that it helps that I followed the Rep's directions and rebumped my queue to over 30 titles, none of which are what I really want to watch right now, and still nothing's shipped.

At least with Total Access being free you could take the crap you ordered from the site (just to get something - anything - actually shipped) and maybe exchange it in store for what you want that they won't ship, but now they're going to charge extra so you can exchange the half of the movies you receive that you don't really want.

Uh, yeah. No. Just... no.